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ICCC

ICCC (Incident, Compliments, Complaints, Collisions)

  • :
  • Date Format: MM slash DD slash YYYY
  • Person Submitting Information

  • This is the person who called in on the phone to make a complaint, is the employee reporting an issue or is the customer calling to provide positive feedback.
  • Charter and Equipment Information

  • Required for all Service Interruptions
  • Driver or Employee Information

  • Describe Event

  • Complaint Information

  • What did the person making the call have to say? This is what they told you if you are the one making the entry, and you saw this happen, write down what happened here.
  • Compliment Information

  • What did the person making the call have to say? This is what they told you if you are the one making the entry, and you saw this happen, write down what happened here.
  • Incident Information

  • Collision Information

  • Typically 17 digits in United States
  • Typically 17 digits in United States
  • Typically 17 digits in United States
  • Describe the collision in as much detail as possible.
  • Witness Information

  • Service Interruption

    If more than one department is responsible, complete multiple ICCCs. If the interruption was caused by circumstances outside our control, select "Outside Influence."
  • Please describe in detail the events that caused the service failure.
  • If not applicable enter: "n/a"
  • Describe any costs recorded in the "Additional Costs" Field. If not applicable enter: "n/a"
  • Employee Injury

  • Drop files here or
    Images, statements, documents
  • Driver Violation

  • Manager or Recipient Information

    The system will send a message to the selected department AND the system administrator.
  • Final Actions

  • Leave blank if not applicable.
  • Drop files here or
Save and Continue Later

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